ReviewRev
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Ticket Information
Department
Contact Name
Ticket Record Type
Email
Subject
Description
Status
Product Name
Case Communication Stage
CS Substage
DNS Management
Coupon Code
Enterprise Client
Website
Live Date
Recurly Status
Case Build Stage
Winback
AR Information
Adjustment Required
Amount to Adjust
Approved By
AR Request Type
AR Request Subtype
Builder Status at Time of Request
Cancellation Effective Date
Cancelled After Video Shoot
CC Holder Name
CDRN ID
Chargeback Amount
Chargeback Reason
Chargeback Resolution Date
Competitor
Contract Expiration Date
Contract Months
Contract Status
Date Cancellation Requested
Days Live
Days Past Due
Direct Responsible Location
Direct Responsible Manager
Direct Responsible Source
Direct Responsible User
Invoice Number
Item
Miscellaneous Inquiry Type
Months Credited - Referral
Months Remaining on Contract
New Payment Amount
New Payment Date
Number of Active Units
Original Date of Chargeback
Other Billing Inquiry
Paid Through
Past Due Date
Payment Extension Requested
Prorate Amount
Prorate Amount Received
Prorate Requested
Reason
Reason subtype - Broad
Reason Subtype - Specific
Recurly Expiration Date
Referral Credit Requested
Referral Credit Amount
Refund Requested
Refund Amount Received
AR Resolution
Site Deactivation Date
Site Take Down JIRA Ticket
Specified Add-ons
Stripe URL
Total MRR
Implementation Information
CB Substage
Client Wonback
Primary Cause
Root Cause
Revision - Pule Intake
Case Collaborator
Case Lead
Builder URL
Implementation Completed Date
Mopro Site
Assigned Builder
Builder Request Status
Builder Request Type
Builder URL V2
Date Revision Requested
Priority Revision
Date Revision Ready for Review
Date Revision Completed
Last Revision Status Update
Revision Request SLA
Revision Time to Completion
Support Information
Primary Support Category
Secondary Support Category
Support Request Type
Support Request Subtype
Additional Information
CT NegativeResponse
CT PositiveResponse
CT Total
CT TotalResponse
Customer Thermometer Score
Department Transferred
Due Date
Priority
Channel
Classifications
Case Origin
Full18Digit
Reinstated
Case Number - Old
Word Verification
Attachment(s)
(Up to 20 MB)